Shipping Policy

Shipping Policy for EleganceFrame

At EleganceFrame, we strive to provide the best shipping service to all our customers across Egypt. Orders are delivered promptly and with the highest quality to ensure your complete satisfaction. Below is our shipping policy:

---

Shipping Details:

1. Order Processing Time:

   • Orders are processed within 1-2 business days.
   • Customers will be notified once their orders are ready for shipping.

2. Delivery Time:

   • Delivery times vary depending on the governorate and range from 2-7 business days.

3. Shipping within Greater Cairo:

   • Includes Cairo, Giza, and Qalyubia governorates.
   • Shipping Cost: (To be determined).

4. Shipping to Other Governorates:

   • Delta Region Governorates:

     • Alexandria, Beheira, Kafr El-Sheikh, Gharbia, Dakahlia, Menoufia, Sharqia, Damietta.
     • Shipping Cost: (To be determined).

   • Upper Egypt Governorates:

     • Fayoum, Beni Suef, Minya, Assiut, Sohag, Qena, Luxor, Aswan.
     • Shipping Cost: (To be determined).

   • Canal and Sinai Governorates:

     • Port Said, Ismailia, Suez, North Sinai, South Sinai.
     • Shipping Cost: (To be determined).

   • Border Governorates:

     • Matrouh, New Valley, Red Sea.
     • Shipping Cost: (To be determined).

---

Shipping Terms and Conditions:

1. Customers must provide an accurate address and a valid phone number to ensure successful delivery.
2. In case of unexpected delays, we will contact the customer directly to provide updates.
3. Shipping fees are non-refundable in the event of order returns.
4. If an order arrives damaged due to shipping, customers must notify us within 24 hours of receiving the order for proper resolution.
5. No shipments will be made on official holidays.

---

Thank you for choosing EleganceFrame. We are always happy to serve you!