1. What is the return and exchange policy?
We offer a hassle-free return & exchange policy within 14 days of purchase. The product must be unused, in its original packaging, and with all tags intact. For more details, please visit our Returns & Exchanges page.
2. Do you offer discounts or promotions?
Yes! We regularly run exclusive discounts and promotions. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest deals.
3. How long does shipping take?
Shipping typically takes 3-7 business days within the region. International orders may vary depending on location. You'll receive a tracking number as soon as your order is shipped.
4. How can I contact customer support?
You can reach us via email at support@eleganceframe.store or through our Contact Us page. Our team is available to assist you with any inquiries or issues.
5. Are the lenses UV-protected?
Yes, all our sunglasses come with UV400 protection, ensuring your eyes are shielded from harmful UV rays while keeping you stylish.
6. Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placing them. Please contact our customer support team as soon as possible to request changes.
